REQUEST A QUOTE BY WEBBAY
Terms & Conditions
1. Who these terms apply to
These terms apply to your installation and use of Request a Quote by WebBay, also called CartRFQ. The service provider is Daniel Domżalski, trading as WebBay, Sętal 21E, 11-001 Sętal, Poland (Polish tax ID 9840186945). “You” means the Wix merchant or account holder acquiring the app. If you install it for an organisation, you must have authority to accept these terms for it. By accepting these terms during installation, you agree to them. Wix provides the platform and its App Market Terms also apply.
2. What CartRFQ does
CartRFQ lets Wix merchants collect requests for quotes from supported placements, including product pages, the side cart and eligible checkout surfaces. Merchants can prepare and send versioned offers in Quote Builder. Customers can review an offer through a private link, ask questions, negotiate and accept or decline. Depending on the plan and site setup, the app also supports Selling Rules, storefront price visibility controls, design and language options, Wix payment links and Wix Order conversion.
3. Account and setup
You need an eligible Wix account and site, a compatible Wix Stores setup for storefront features, an internet connection and a current browser. Configure and test the placements, permissions, contact details, catalogue and integrations you use. Restrict access to authorised staff and protect your credentials and private quote links. Tell WebBay promptly if you suspect unauthorised access.
4. Free and paid plans
CartRFQ offers a free Basic plan and paid Pro and Business plans. Plan limits may apply to actions such as creating requests or sending quote versions. Certain payment, selling-rule and design features require a paid plan. Check the Wix pricing screen and your app dashboard for current features and limits. The price, currency, applicable taxes and any annual discount are those shown when you choose or renew a plan through Wix.
5. Billing and renewal
Wix Billing processes app subscription charges. Your Wix checkout shows the billing period, price and renewal terms before you confirm. Paid subscriptions normally renew automatically unless you cancel through Wix before the applicable deadline. Check your Wix subscription page for the next charge and any notices about changes. Wix site plans and other services are billed separately.
6. Cancellation and refunds
Follow Wix’s app subscription cancellation instructions and confirm cancellation in your Wix account. Uninstalling the app is a separate step. The Wix App Market Terms and applicable regional provisions explain refund eligibility. Contact Wix for charges Wix collected and WebBay for help with an app fault. Statutory cancellation, withdrawal and refund rights apply where the law provides them.
7. Requests, offers and sales
Check each offer before sending it. You are responsible for product details, prices, taxes, discounts, delivery, availability, validity, disclosures and fulfilment. The legal effect of an offer or acceptance depends on your agreement with the customer and applicable law. The merchant and customer are the parties to their sale. WebBay supplies the software used to manage that process.
8. Acceptance, orders and payments
Accepting a quote records a decision on the offer. Payment is a separate step. Where supported and enabled, CartRFQ can facilitate a Wix payment link or Wix Order. Customers pay through available methods in the merchant’s configured Wix environment. CartRFQ does not act as a payment processor. Check the Wix order and payment records before treating an order as paid or dispatching goods. You handle fulfilment, customer refunds and payment disputes through the applicable merchant and payment-provider processes.
9. Data protection
The app can handle Wix installation details, customer contact information, optional company or tax details, products and quantities, quote versions and messages, decision and delivery records, and relevant order or payment references. These data support the quote process, transactional communication, payment coordination where enabled, and operation and support of the service. Payment credentials belong in the configured Wix payment flow. Keep private quote links confidential and avoid unnecessary personal data in free-text fields.
Merchants decide how to use customer information for their sales and fulfilment. They must provide appropriate notices, establish a lawful basis, obtain consent where required and handle applicable data rights requests. Customers should contact the merchant about their quote and data used for the sale. For questions about WebBay’s handling of personal data or help with a rights request, email contact@webbay.pl. Where WebBay acts as a processor, applicable data processing terms and data protection law govern that processing. See our Privacy Policy for more information.
10. Acceptable use
Use the app only for lawful, authorised activity. Do not send spam, submit fraudulent offers, upload malicious content, infringe rights, impersonate others, obtain unauthorised access or interfere with the app or Wix. Share private offer links only with authorised recipients.
11. Intellectual property and licence
WebBay grants you a limited, non-exclusive, non-transferable licence to use the app and its documentation on your authorised Wix installation while entitled to access the service. WebBay and its licensors retain their rights in the app and its materials. You retain rights in your own content and authorise its use as needed to provide the service. Except where the law permits it, you may not copy, modify, reverse engineer, sublicense or resell the app without permission.
12. Availability and dependencies
CartRFQ relies on Wix and, where enabled, the merchant’s payment and related services. Maintenance, platform changes, outages or configuration issues can interrupt access or delay notifications and status updates. Report recurring errors to WebBay. If a notification or payment status is uncertain, check the corresponding record before acting.
13. Warranties and liability
WebBay will provide the service with reasonable care and skill. To the extent permitted by law, WebBay does not warrant uninterrupted or error-free operation and is not liable for indirect losses arising from business use or losses caused solely by the merchant’s offers, store configuration or fulfilment. These terms preserve liability for fraud, intentional misconduct and any liability or remedy that applicable law does not allow us to limit.
14. Suspension and termination
WebBay may restrict access where reasonably necessary for a material breach, security threat, abuse or legal obligation. Where practical and lawful, we will give notice and a reasonable opportunity to address a remediable issue. You can stop using the app and uninstall it from Wix. Ending a paid entitlement may restrict premium features or impose Basic limits when Wix updates your plan. Keep records you need before uninstalling. Contact support about available access, export or deletion options. Applicable data protection duties continue after termination.
15. Changes to these terms
We publish updated terms on this page with the update date. We will give reasonable advance notice of material changes through Wix, the app or contact details available to us, as appropriate and required by law. The notice will state when the changes take effect and any choices available to you. Your legal rights and any required consent continue to apply.
16. Governing law and protected rights
Polish law governs the agreement with WebBay, subject to mandatory protections in your country of residence and any other mandatory rules. Disputes may be brought before the courts competent under applicable law. These terms preserve consumer rights and comparable protections for eligible sole traders, including those concerning digital services.
17. Support and complaints
Use the CartRFQ Help Center or email contact@webbay.pl. Include a description, the affected feature and the date of the issue. Keep passwords, payment credentials and private quote links confidential. We will respond within any deadline required by applicable law.